FREQUENTLY ASKED QUESTIONS

Everything you need to know about PSYXOLOGY

HOW TO CARE FOR MY NEW ART WEAR ▾

Turn your garment inside out before washing. Use a cold, gentle cycle and avoid bleach or harsh detergents. Hang dry whenever possible — avoid tumble drying to keep the print looking fresh. Iron on the reverse side only. Treat your art wear with love and it will last.

IS MY BAG WATERPROOF ▾

Our bags are water-resistant but not fully waterproof. They can handle light rain and splashes, but we wouldn’t recommend submerging them or leaving them out in heavy downpours. Wipe clean with a damp cloth if needed.

COURIER ▾

We ship nationwide within South Africa. Orders are dispatched within 2–3 business days and delivery typically takes 3–5 business days depending on your location. You will receive a tracking number once your order has been shipped.

RULES ABOUT RETURNS ▾

We accept returns within 14 days of delivery for unworn, unwashed items in their original condition with tags attached. Custom orders are non-refundable. Please contact us at cat@psyxology.co.za to initiate a return. Return shipping is the responsibility of the buyer.

CAN I ORDER A CUSTOM ITEM ▾

Absolutely! We love custom work. Whether you want a specific design on a different product or something completely unique, reach out to us via the contact page or email cat@psyxology.co.za and we’ll work something out together.

IF SOMETHING IS OUT OF STOCK CAN I STILL GET IT ▾

In most cases, yes! If an item is showing as out of stock, drop us a message. Many of our products are made to order, so we can often restock or recreate items for you. Turnaround times may vary depending on the product.

CAN I BUY A GIFT CARD ▾

Gift cards are coming soon! In the meantime, if you’d like to gift PSYXOLOGY to someone special, get in touch and we can arrange a custom voucher for any amount. Email us at cat@psyxology.co.za.

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