FREQUENTLY ASKED QUESTIONS

Everything you need to know about PSYXOLOGY

HOW TO CARE FOR MY NEW ART WEAR

Turn your garment inside out before washing. Use a cold, gentle cycle and avoid bleach or harsh detergents. Hang dry whenever possible — avoid tumble drying to keep the print looking fresh. Iron on the reverse side only. Treat your art wear with love and it will last.

IS MY BAG WATERPROOF

Our bags are water-resistant but not fully waterproof. They can handle light rain and splashes, but we wouldn’t recommend submerging them or leaving them out in heavy downpours. Wipe clean with a damp cloth if needed.

COURIER

We ship nationwide within South Africa. Orders are dispatched within 2–3 business days and delivery typically takes 3–5 business days depending on your location. You will receive a tracking number once your order has been shipped.

RULES ABOUT RETURNS

We accept returns within 14 days of delivery for unworn, unwashed items in their original condition with tags attached. Custom orders are non-refundable. Please contact us at cat@psyxology.co.za to initiate a return. Return shipping is the responsibility of the buyer.

CAN I ORDER A CUSTOM ITEM

Absolutely! We love custom work. Whether you want a specific design on a different product or something completely unique, reach out to us via the contact page or email cat@psyxology.co.za and we’ll work something out together.

IF SOMETHING IS OUT OF STOCK CAN I STILL GET IT

In most cases, yes! If an item is showing as out of stock, drop us a message. Many of our products are made to order, so we can often restock or recreate items for you. Turnaround times may vary depending on the product.

CAN I BUY A GIFT CARD

Gift cards are coming soon! In the meantime, if you’d like to gift PSYXOLOGY to someone special, get in touch and we can arrange a custom voucher for any amount. Email us at cat@psyxology.co.za.

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